Privacy Policy

1. Who we are

Alex Detailing (“Alex Detailing,” “we,” “us,” or “our”) provides mobile vehicle detailing services throughout North County San Diego, California, including Carlsbad, Oceanside, Vista, San Marcos, Escondido, Encinitas, Solana Beach, Del Mar, Rancho Santa Fe, and Fallbrook. This Privacy Policy explains how we collect, use, and share information when you visit our website or book a service with us.

2. Information we collect

When you book a detail through our website, we collect:

• Your name
• Your email address
• Your ZIP code (used to confirm you’re in our service area)
• Scheduling details you provide through our appointment scheduler (Calendly), such as your chosen date and time
• Payment information you provide to process a booking deposit, which is collected and processed directly by Stripe — we do not receive or store your full card details

If you contact us by phone, text, or email, we’ll also have whatever information you choose to share with us in that conversation.

3. How we use your information

We use the information we collect to:

• Confirm you’re located within our service area
• Schedule and manage your appointment
• Process your booking deposit and match it to your reservation
• Communicate with you about your booking, including confirmations and reminders
• Provide customer support and respond to questions
• Improve our services and website

We do not sell your personal information, and we do not use it for advertising.

4. Third-party services

Booking a detail requires sharing limited information with a small number of trusted service providers who help us run our business:

• Calendly — used to schedule your appointment. Your name and email are passed to Calendly to pre-fill the scheduler. Calendly’s use of your information is governed by its own privacy policy.
• Stripe — used to securely process booking deposits. Stripe handles your payment details directly; we never see or store your full card number. Stripe’s use of your information is governed by its own privacy policy.

These providers may set their own cookies or use their own tracking technologies when their scheduling or payment tools are loaded on our site. We don’t control those technologies and encourage you to review each provider’s privacy policy.

5. Cookies

Our website itself does not use analytics or advertising cookies. Embedded third-party tools (like the Calendly scheduler or Stripe checkout) may set their own cookies as described above.

6. Data retention

We retain booking information for as long as reasonably necessary to provide our services, maintain business records, and comply with legal and tax obligations. You can ask us to delete information we hold about you at any time by contacting us using the details below.

7. Your privacy rights (California residents)

If you’re a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we’ve collected about you, request deletion of your information, and not be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising. To exercise any of these rights, contact us using the details below.

8. Children's privacy

Our services are not directed to children, and we do not knowingly collect personal information from anyone under 18.

9. Changes to this policy

We may update this Privacy Policy from time to time. We’ll update the effective date above when we do. Continued use of our website or services after changes are posted means you accept the updated policy.

10. Contact us

Questions about this Privacy Policy or your information? Reach us at reyesalexander97@gmail.com or by phone/text at (442) 999-1980.